Article 1 – General

1.1 The General Terms and Conditions of Sœurelle apply to all offers, products, orders, agreements and deliveries of Sœurelle. When you order an item, you agree to these terms. Please read these carefully before placing an order. If you don't agree to all the terms and conditions of the agreement, then you may not access the website or use any services. If you have any questions about these terms and conditions, please contact Sœurelle at soeurellebe@hotmail.com. 

1.2 New features or tools which are added to the webshop shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page of our website. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to the website, but we have no obligation to update any information on our site. It is your responsibility to check this page periodically for changes. 

1.3 You may not use Sœurelles products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

 

Article 2 – Agreement and Order

2.1 The agreement is binding when you place an order. Sœurelle processes the order after payment is received. Until then, Sœurelle is the sole owner of the product(s).

2.2 Once your order has been processed, you will receive an e-mail confirmation that payment has been accepted and details of your order.

 

Article 3 – Modifications

3.1 New features or tools which are added to the store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page of our website. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to the website, but we have no obligation to update any information on our site. It is your responsibility to check this page periodically for changes. 

3.2 Prices for our products can change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Service.

 

Article 4 – Payment and Payment Methods

4.1 Payments at Sœurelle are only made by bank transfer. Only when the payment has been received will Sœurelle send your order.

4.2 If Sœurelle has mistakenly quoted a wrong price on the website - and it is clearly a mistake - we have the right to change that. Even if you have already ordered that item.

4.3 All product prices on Sœurelle exclude shipping costs.

 

Article 5 – Refuse an order

5.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or undSœurelle er the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Article 6 – Delivery

6.1 Sœurelle delivers orders via the courier service BPost.

6.2 If you have accidentally entered a wrong delivery address or selected the wrong delivery option – and therefore additional costs will apply – Sœurelle will charge you for these additional costs.

6.3 Sœurelle will ship the order as soon as possible after payment of the agreement. Sœurelle always strives to receive your order within the expected delivery time. If for some reason this is not possible (an item is temporarily out of stock or the courier service is discontinued), we will let you know immediately.

 

Article 7 – Personal information

7.1 Your submission of personal information through the store is governed by our Privacy Policy.

 

Article 8 – Approval period

8.1 Sœurelle strives to make all customers happy with their purchase. However, we recommend that you check the quality and number of products within 14 working days. If something is not right, please send an e-mail to soeurellebe@hotmail.com. Then we look for a suitable solution. If the e-mail is not send in the period of 14 working days, Sœurelle has the right to not look for a solution and decline any e-mail that has to do with this approval period.

 

Article 9 – Returns and Exchanges

9.1 We hope that you are happy with your purchase. If not, you have 14 days from the date you received your order to return the product if it meets the conditions that Sœurelle made. You can read these conditions under our policy Exchanges & Returns.

9.2 Pack the items in the original packaging or in a well-protected replacement packaging.

9.3 Send an e-mail to soeurellebe@hotmail.com with the reason and date of return and state your name and order number.

9.4 Please note: if you do not request your return by email, your return cannot be processed.

9.5 You can return the package to the address you receive in the e-mail.

9.6 The costs and responsibility of the return shipment are for your account.

9.7 If goods do not meet with our conditions, we have the right to refuse the returned items.

9.8 Refunds will be made within 14 working days after receipt and inspection.

9.9 Sœurelle can only transfer the refund to the account with which the original payment was made.

 

Article 10 – Refunds related to delayed deliveries

10.1 Sœurelle does not guarantee, assure or promise that the listed delivery times for product shipments are error-free or sequestered from outside influences such as national/international holidays, special festivities, natural disasters, political climate, postal service delays and/or not limited to additional outside influences which directly impede the initial projected delivery frame. You agree that from time to time we may experience a delay in shipment as a result of the causations above.

10.2 Sœurelle has therefore the right to not refund any order which has been through a delayed delivery.

 

Article 11 – Copyright

11.1 All photos and images used by Sœurelle are copyrighted. Photos and images may not be reproduced or used in public without written permission from Sœurelle.

11.2 Sœurelle owns all intellectual property rights in products after they have been sold, in particular design rights and copyright. You have no right to copy or use the content on the website. You may not use the website in any way that would interrupt, damage or impair the website or access to it.

 

Questions about the Terms & Conditions should be sent to us at soeurellebe@hotmail.com

 

These Terms and Conditions were last updated and came into effect on 22/07/2022