I want to contact Sœurelle. How can I get to you?
You can always email us at soeurellebe@hotmail.com. We are happy to help you with all your questions about the jewelry, your order, shipping and returns and any other questions. Expect a response within 24-48 hours from our representatives. 

 

Can I return my order? And how can I make a return?
Would you like to return your order for a refund or replacement? No worries, we have an easy return policy. Just email us at soeurellebe@hotmail.com with your order number, item(s) to return and reason for returning & we will set up a return for you.

 

You can return your order within 14 days, provided your order meets the following conditions:

- the items are unused and in the original packaging,

- we do not accept returns of some items, such as earrings for hygiene reasons,

- items on sale cannot be returned,

- return costs are for your own account.

 

My discount code is not working. What should I do now?

The discount code has probably expired. Fortunately, we regularly have discount codes: follow us on Instagram (@soeurelle.be) to stay informed!

 

What are the shipping costs?
Shipping costs are calculated for every order at the check-out.
Free shipping on all orders above €30. 

 

Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not possible to change or cancel your order.

 

I have made an order during the sale. Can I return my order?
All orders made during sale are final and are therefore not possible to be returned.